AA Breakdown Cover T&C






For Members joining or renewing on or after 1st February 2011

A warm welcome to the AA and thank you for choosing AA Membership. The AA’s Breakdown Service is available 24 hours a day, 365 days a year. As the UK’s largest motoring organisation the AA deals with around 3.5 million breakdowns each year throughout the UK, Channel Islands and the Isle of Man.
This booklet is split into 2 parts and sets out the Terms & Conditions of the contracts that make up your AA
Membership:

1 - AA Membership Policy; and
2 - AA Membership Arrangement and Administration Contract.

These Terms & Conditions are valid for UK Members joining or renewing on or after 1st February 2011. Please read this booklet carefully and keep it in a safe place as any use of your Membership is subject to these Terms & Conditions.
Please note that whilst most of the Terms & Conditions relating to Breakdown Cover apply to all UK Members, there are some variations depending on the type of cover you have purchased. To understand which of the Terms & Conditions apply to your particular Membership, please make sure you are aware of the type of cover you hold. Your type of cover will be detailed in the accompanying letter or advised to you in writing separately and this will confirm if you have Personal or Vehicle Membership, if your Membership is annual or continuous and the level of breakdown cover you hold (which determines the extent of service you receive).
If you are uncertain of this information then please call customer enquiries on 0843 316 4444 where one of our advisors will be able to help.
Separate Terms & Conditions apply for Members resident in the Channel Islands or Isle of Man – to receive a copy please call 0843 316 4444.
AA Membership can involve you contracting with two insurers for your breakdown cover: Roadside Assistance, Home Start and Relay are provided by The Automobile Association Limited and Stay Mobile is underwritten by Acromas Insurance Company Limited (AICL). The Terms & Conditions of Breakdown Cover are set out in the “AA Membership Breakdown Cover Policy” part of this booklet.
AA Membership also involves a separate contract between you and us (Automobile Association Insurance Services Limited) under which we agree to arrange and administer your AA Membership Breakdown Cover (see the “AA Membership Arrangement and Administration Contract” part of this booklet). The premium(s) due to the insurer(s) and the fee(s) for our services are detailed in the relevant contract(s), the accompanying letter or are advised to you in writing separately and altogether these amounts make up the total cost of your AA Membership.

PART 1: AA MEMBERSHIP BREAKDOWN COVER POLICY
- YOUR CONTRACT WITH THE INSURER(S)

Your AA Membership Policy in full
About AA Breakdown Cover
Service Descriptions - What is covered and what is not covered
General Terms & Conditions
Service Control - Call Out Limits 
PART 2: AA MEMBERSHIP ARRANGEMENT AND ADMINISTRATION CONTRACT – YOUR CONTRACT WITH AAIS:
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