Roadside Assistance - What is covered and what is not covered!

Provided by The Automobile Association Limited

What is covered:

• Roadside Assistance is available if Your Vehicle is stranded on the highway more than a quarter of a mile from the Member’s Home Address following a breakdown or accident;
• If, following a breakdown, a Patrol or appointed agent cannot fix Your Vehicle within a reasonable time, it, together with the driver and up to a maximum of seven passengers, will be taken to the AA’s choice of relevant local repairer or to a local destination of Your choice, provided it is no further;
• The AA will make a telephone call at Your request following a breakdown.
• Please note that any contract for repair, other than repairs carried out by the AA or its agent at the roadside under Your AA Membership, is between the person requesting the repair and the repairer - it is not the AA’s responsibility to instruct the repairer to undertake any work required or to pay them for it.

The AA does not guarantee that any recovery to a relevant local repairer will be within the opening hours of the repairer, or that the repairer will be immediately available to undertake any required repair. Whilst the AA will endeavour to check that the chosen repairer carries out the type of repair work required, this cannot be guaranteed and the AA does not provide any assurance or warranty with respect to any work carried out at Your request by any third party repairer.

What is not covered:

• The cost of spare parts, petrol, oil, keys or other materials required to repair Your Vehicle or any supplier delivery or call out charges related to these items;
• The cost of any labour, other than that provided by the AA or its agents under your AA Membership at the scene of the breakdown or accident;
• Any additional transport or other costs that You might incur or any incidental expenses that may arise during a recovery. The AA cannot accept any costs for passengers who do not accompany Your Vehicle while it is being recovered;
• Routine maintenance and running repairs e.g. radios, interior light bulbs, heated rear windows;
• Any recovery or tow following an accident (see General Terms & Conditions, clause 2);
• Assistance following a breakdown or accident attended by the police, highways agency or other emergency service, until the services concerned have authorised the vehicle’s removal. If the police, highways agency or emergency service insist on recovery by a third party, the cost of this must be met by You;
• A second or subsequent recovery, after Your Vehicle has been recovered following a breakdown;
• All things excluded under General Terms & Conditions (see page).