Where cover is available:
Breakdown Cover detailed in this Policy only applies to those ordinarily resident in the UK travelling in a vehicle which first becomes stranded in the United Kingdom.
Membership is also available to residents of the Channel Islands and Isle of Man, however the appropriate cover for those territories should be purchased. Call AA Membership on 0843 316 4444 and ask for information on Channel Islands and Isle of Man Membership.
How to contact the AA:
If you have broken down and require assistance, please contact the AA on 0800 887 766. It is important that you contact the AA because if you contact a garage direct you will have to settle the bill and the AA will not be obliged to reimburse you.
How the AA will identify that you are entitled to assistance:
If you have access to Breakdown Cover under Personal Membership, please always carry your Membership card with you (this is also applicable to Joint and Family members).
If you have access to Breakdown Cover under Vehicle Membership, the AA recommends that the Membership card is kept in the registered vehicle as the driver will require the card to access service. Please note that the AA is entitled to assume that anyone driving or travelling in the registered vehicle is authorised by the Member to request assistance for that vehicle.
When you contact the AA for assistance you will be asked to show your Membership card to ensure that only those Members entitled receive service.
If a valid Membership card and additional proof of identity cannot be produced, the AA reserves the right to refuse service. For further details please refer to General Terms & Conditions, clause 3f, here.
Please also note that you should advise the AA immediately of any changes to name or address. Please refer to General Terms & Conditions, clause 14, here.
If you’re not an AA Member or don’t hold the relevant level of cover:
If you are not entitled to any AA Breakdown Assistance Cover services or you are not, at the time of the breakdown, entitled to the particular assistance service(s) you require, the AA may still be prepared to provide the required assistance. However, if so, in addition to paying the usual premium for the relevant AA Membership cover, a supplementary premium will be payable.
In addition, if you have broken down and require, but don’t have, Relay (and the AA is prepared to upgrade your AA Membership to include this) the AA is entitled to limit the distance of the recovery under Relay on this occasion. The maximum mileage will be notified to you when you request assistance and you will be charged for any recovery provided in excess of this mileage.
If you are provided with breakdown assistance service(s) but subsequently default in making payment for your AA Membership:
Subject to any statutory rights you may have as a consumer, if the AA provides breakdown assistance services under your AA Membership, at your request or at the request of someone who the AA reasonably believes is entitled to request assistance under your Membership, and subsequently it becomes apparent that you have not paid for your Membership then the AA will be entitled to charge you for the services actually provided.
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