Home Start - What is covered and what is not covered!

Provided by The Automobile Association Limited

What is covered:

• Home Start is an optional extra to Roadside Assistance and is available only to those who have paid for the additional Home Start cover at least 24 hours before the breakdown occurred;
• Home Start provides access to the same service as is available under ‘Roadside Assistance’ following a breakdown or accident at or within a quarter of a mile of the Member’s Home Address.

What is not covered:

• The cost of spare parts, petrol, oil, keys or other materials required to repair Your Vehicle or any supplier delivery or call out charges related to these items;
• The cost of any labour, other than that provided by the AA or its agents under your AA Membership at the scene of the breakdown or accident;
• Any additional transport or other costs that You might incur or any incidental expenses that may arise during a recovery. The AA cannot accept any costs for passengers who do not accompany Your Vehicle while it is being recovered;
• Routine maintenance and running repairs e.g. radios, interior light bulbs, heated rear windows;
• Any recovery or tow following an accident (see General Terms & Conditions, clause 2, page 18);
• Assistance following a breakdown or accident attended by the police, highways agency or other emergency service, until the services concerned have authorised the vehicle’s removal. If the police, highways agency or emergency service insist on recovery by a third party, the cost of this must be met by You;
• A second or subsequent recovery, after Your Vehicle has been recovered following a breakdown;
• All things excluded under General Terms & Conditions (see pages 17-21).