About AA Breakdown Cover

This section details the different kinds of cover that are available under AA Membership. The cover you hold will be set out in the accompanying letter, or if changes are made these will be confirmed separately to you in writing.

Services available

The AA offers a number of breakdown assistance services which can be purchased as part of Membership. These include:

• Roadside Assistance – This is the minimum level of cover and provides roadside assistance through out the UK, 24 hours a day, every day of the year. The AA’s number 1 aim is to fix your car, but if it cannot be fixed it will be taken to the nearest AA’s choice of relevant local repairer. Please refer to here onwards for full details.
• Home Start – Provides all the benefits of Roadside Assistance at your home address. Please refer to here onwards for full details.
• Relay - Recovery to a single UK destination of your choice if the AA is unable to fix your car at the roadside or arrange a prompt local repair. This means you can choose to be taken home, to your destination or anywhere else on the UK mainland, regardless of how far this may be. Please refer to here onwards for full details.
• Stay Mobile – If you are broken down and the AA cannot arrange a prompt local repair, Stay Mobile provides alternative travel options. You could choose from a replacement car for up to 72 hours (a collection and delivery service, or equivalent, is available from chosen suppliers, subject to availability and to supplier’s terms and conditions (which includes payment of supplier’s fuel charges)); public transport costs or overnight accommodation. Please refer to here onwards for full details.

All Members must buy Roadside Assistance which is available immediately. Relay, Home Start and Stay Mobile services are only available 24 hours from purchase.

Types of cover

Membership is available as either Vehicle or Personal Membership. If you select Personal Membership then you will also need to choose whether that Membership is Single, Joint or Family based.
Personal Membership is available as either:

• Single Membership: Covers the Member, as driver or passenger, in any vehicle (within the limits specified on this page); or
• Joint Membership: Gives one other nominated person living at the Member’s Home Address access to the Member’s cover; or
• Family Membership: Gives up to three other nominated people living at the Member’s Home Address access to the Member’s cover.
• Vehicle Membership: covers Your Vehicle regardless of who is driving (provided the vehicle is within the limits specified on this page).

Duration of cover

Personal and Vehicle Membership are available on either an annual or continuous basis:

• Annual Membership: cover is for 12 months and is paid for in a lump sum. If you pay for Annual cover under a recurring payment authority, for example by Direct Debit, your cover will automatically be renewed at the end of the Membership Year. You will always be advised of this in advance and have the opportunity to cancel your Membership;
• Continuous Membership: cover is paid for monthly or quarterly but runs on a continuous basis until cancelled.

Please refer to this page for further details on cancellation.

Although most of the Terms & Conditions within this Policy apply to both annual and continuous Membership there are some variations. These differences are detailed in the relevant places throughout the AA Membership Policy part of this booklet.

Vehicle specifications

Breakdown assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below.
Please note that “car, van, minibus or motorcycle” does not include, amongst other things, electric pavement vehicles, electrical wheelchairs, bicycles (including electric bicycles), any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle.

Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width: 7ft 6in (2.3m)

Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

Additional vehicle specifications/restrictions applying to Vehicle Membership only

In addition to the general vehicle specifications set out above, the following terms apply to Vehicle Membership (Please note: these are not applicable to Personal Membership):

1. AA breakdown assistance is only available under Vehicle Membership for a vehicle which has been registered with the AA at the time assistance is requested; and
2. Where only Roadside Assistance is held, the vehicle must be no more than 10 (ten) years old at the date of registration with the AA; and
3. It is possible to change the vehicle registered under Vehicle Membership during the Membership Year. Please note however that service will not be available for the new vehicle until 24 hours after the AA receives notification of the vehicle change. In addition the AA reserves the right not to re-register any vehicle which has been previously registered during the same Membership Year. The AA will be entitled to require an additional premium if more than 3 (three) vehicle changes are requested in a Membership Year.

Transportation of Animals

Please note that horses or livestock will not be recovered and the recovery of any animal is generally at the AA’s discretion. See under General Terms & Conditions, clause 1m, here.