Service Control - Call Out Limits

Outlined below are the call out limits that apply to the AA Membership Policy within each Membership Year. Service Control is designed to help keep Membership affordable by making sure that high use by a minority of Members is avoided.

Additional premiums during the Membership Year

If the relevant call-out limits are reached, the AA will be entitled to charge an additional premium upon each subsequent call-out to continue AA Membership. The AA will also be entitled to restrict the level of breakdown service(s) available to you during the remainder of that Membership Year.
Depending on Your type of Membership, You have the right to call out the AA up to a maximum number of times in each Membership Year. The limits are as follows:

            Maximum number of call-outs allowed during a Membership Year
                                        Limits in first           Limits from second consecutive
                                    year of Membership      year of Membership onwards
         
Vehicle Membership          5 call-outs           7 call-outs
Single Membership            5 call-outs           7 call-outs
Joint Membership              7 call-outs            9 call-outs
Family Membership           8 call-outs          10 call-outs

Please note: For Personal Membership, call-outs made by Joint or Family Members are also taken into account when calculating whether the service limit has been reached under a particular Membership.

Within the overall service limits set out for Personal and Vehicle Membership above, there is also a separate limit of a maximum of 3 call-outs for Stay Mobile in any one Membership Year.

Additional premiums at renewal

If the relevant maximum number of call-outs set out below are reached within the last two Membership Years, the AA will be entitled to ask for an increased premium for the following Membership Year.
Additional premiums are only applicable to Members who have held less than 15 years of uninterrupted cover. The maximum call out limits are as follows:

Vehicle/Single Membership Total of 5 call-outs over the last one or two Membership Year(s)
Joint Membership Total of 5 call-outs over the last one or two Membership Year(s)
Family Membership Total of 6 call-outs over the last one or two Membership Year(s)

Unless high use of the service continues the increased premium will only be applicable for one Membership Year. The revised premium will be notified to the Member within the renewal