General exclusions

1. AA Membership does not provide for:

a. Any Vehicle servicing or re-assembly
For example, where this is required as a result of neglect or unsuccessful work on the vehicle (including, but not limited to, DIY vehicle maintenance), other than that on the part of the AA or its agents;

b. Garage labour costs
The cost of garage or other labour required to repair Your Vehicle, other than that provided by the AA or its agents at the scene of the breakdown or accident;

c. Fuel draining
Any costs of draining or removing fuel, lubricants or other fluids as a result of the introduction of an inappropriate substance. The AA will arrange for your vehicle, the
driver and up to 7 passengers to be taken to the AA’s choice of relevant local repairer or another location of your choice, provided no further, but you will have to pay for any work required;

d. Failure to carry a serviceable spare
Any additional charges resulting from Your failure to carry a legal and serviceable spare wheel or tyre, except where this is not provided as manufacturers’ standard equipment. The AA will endeavour to arrange on your behalf, but will not pay for, assistance from a third party;

e. Having Your Vehicle stored or guarded in Your absence;

f. Vehicles on private property
The provision of service when Your Vehicle is on private property e.g. garage premises, unless You can establish that You have the permission of the owner or occupier;

g. Excess passengers
The provision of service to or for any persons in excess of the number of seats fitted in the vehicle at the time of breakdown, or to anyone who was not travelling in the relevant vehicle at the time of the breakdown. If there are more people than the maximum allowed, the AA will seek to arrange, but will not pay for, their onward transportation;

h. Ferry, toll charges etc
Any ferry, toll or congestion charges incurred in connection with Your Vehicle as a result of it being recovered;

i. Recovering vehicles from trade or auction
The recovery of any vehicles bearing trade plates or which the AA has reason to believe have just been imported or purchased at auction;

j. Transporting from trade premises
The transportation of immobilised vehicles where the AA considers this to be part of a commercial activity, for example, to, from or for motor dealers or delivery companies;

k. Locksmiths, tyre, glass or bodywork specialists costs
The cost (including any call out charge) of any locksmith, glass, or tyre specialist, should the AA consider this to be required. The AA will endeavour to arrange this help on Your behalf, however it will not pay for these specialist services and any contract for services provided will be between You and the relevant specialist. If, in the AA’s reasonable opinion, Your Vehicle requires recovery to such a specialist to be mobilised and, to effect that recovery, specialist lifting equipment not normally carried by AA patrols is required, the AA will arrange the recovery but at Your cost. If use of a locksmith or other specialist would, in the AA’s opinion, mobilise the vehicle, no further service will be available for the breakdown in question;

l. Specialist lifting equipment
The cost of any specialist lifting equipment (not normally carried by AA patrols), if this is,
in the view of the AA, required to provide assistance e.g. when a vehicle has left the highway,
is standing on soft ground or is stuck in snow or floodwater. In these instances, the AA
will arrange recovery but at Your cost. Once the vehicle has been recovered to a suitable location, normal AA service will be provided;

m. Transporting animals
The transportation or arrangement of the transportation of any animal (guide dogs or hearing dogs will be transported together with their owner, unless this is not possible for health and/or safety reasons). The AA will not recover horses or livestock. If the AA does at its absolute discretion, agree to transport an animal, then this will be at Your own risk. It is Your responsibility to secure any animal being transported or to make alternative arrangements for its transportation;

n. Participation in sporting events
Assistance for vehicles broken down as a result of taking part in any “Motor Sport Event”,
including, without limitation, racing, rallying, trials or time-trials or auto test. However, for
the avoidance of doubt, the AA does not consider “Concours d’elegance” events, track test
days for road-legal vehicles or rallies held exclusively on open public highways where
participants are required to comply with the normal rules of the road, to be Motor Sports Events.

1. AA Membership Breakdown Cover does not provide for any vehicle recovery following an accident.

The AA may, if You request, be prepared to provide recovery following an accident but, if so, You will be responsible for paying the AA’s charges for this assistance (including, but not limited to, any charges relating to any specialist equipment used).

If following an accident, You require one of the Stay Mobile services (and You have Stay Mobile), the AA may, again, be prepared to arrange this for You but will not be responsible for any costs involved. You must pay, on request, any applicable charges. You must give the AA, on request, any relevant information it reasonably requests in regard to all matters referred to in this clause. Please note that, following an accident, or otherwise, it is and remains Your responsibility to ensure that You properly comply with any requirements of Your motor insurer in making a claim under Your motor insurance policy.