Cancellation of Membership
8. The Member has the right to cancel their Membership within a 14 day ‘cooling off period’, commencing either from the agreement of the contract (which is the renewal date forrenewing Annual Membership) or the receipt of the relevant Membership documents, whichever happens later.
The following refund policy will apply for Members cancelling within the cooling off period:
a) if the Member joined already requiring assistance, the Member will receive a full refund of the total Membership premium paid less the AA’s charges for assistance provided. The minimum charge for this assistance is £130.00, which excludes any additional recovery charges paid for excess mileage (see under ‘Relay’, ‘
what is not covered’).
b) if the Member did not join already requiring assistance, the Member will receive a full refund of the
Membership premium*.
You must not, in any event, make further use of the cancelled Membership.
Please note that there will be no separate or additional cooling off period(s) during the
Membership Year, regardless of any changes that are made to the Membership.
*Please see section 4 of the
AA Membership Arrangement and Administration Contract, for information on AAIS’s fees in the event of cancellation.
9. Outside of any relevant cooling off period (on joining or renewal) the following will apply:
a) for Members with Annual cover: subject to any other statutory rights the Member may have, there will be no right to cancel (and therefore no refund of the Membership premium);
b) those with Continuous Membership:
Members paying monthly or quarterly can cancel their cover at any time by giving a minimum of 30 days notice;
Cancellation will take effect at the next payment date following the end of the notice period. Please note that Continuous Members are entitled to change their level of Breakdown Cover at any time. However if the Member asks for a service to be removed from the cover held then this will take effect at the next payment date and no part refund of premium will be due.*
10. The AA shall have the right to cancel any Membership Breakdown Cover Policy if:
a) the AA has been entitled to refuse service under
clause 3g; or
b) the maximum number of call outs, as set out in the
AA’s Service Control, has been reached or exceeded in any two consecutive Membership Years; or
c) Membership was taken out where the AA was, or is, entitled to cancel an existing or previous Membership under a) or b) of this clause.
No refund of premium* shall be due to the Member following a cancellation under sub-clause a) and b). In the event that the AA cancels a Membership in accordance with sub-clause c), the AA shall give Members with Annual cover a pro rata refund of the premium based on the unexpired cover at cancellation provided no service has been given.
For those with Continuous Membership, cancellation will take effect at the next payment due date and no refund of the premium will be due to the Member.*
11. The AA shall also have the right to cancel a Continuous Membership contract:
a) immediately if any month’s Continuous Membership premium or other related charge is overdue; or
b) at any time by giving at least 45 days notice in advance of the anniversary date to those Members paying monthly or quarterly: cancellation will take effect at the next payment date following the end of this notice period and no refund of premium will be due to Members on monthly continuous Membership, however for those on quarterly continuous Membership contracts a partial refund of unused premium may be due if cover is cancelled by the AA prior to the next repayment date.*
*Please see section 4 of the
AA Membership Arrangement and administration Contract,
for information on AAIS’s fees in the event of cancellation.
Autorenewal
12. If Membership is paid annually by Direct Debit or Continuous Credit Card and the payer has agreed to allow us to collect the renewal premium automatically each year, then unless we hear to the contrary, your Membership will be automatically renewed at the end of each year. A reminder will be sent to advise of the cost of AA Membership, and any changes to Terms & Conditions that will take effect, at renewal.
If a Member does not want to renew on this basis, they should notify the AA at least 7 days prior to renewal. For information this should be done by contacting AAIS on 0800 435 980, see section 3 of the
AA Membership Arrangement and Administration Contract. Please note that Autorenewal does not apply to Continuous Membership cover.
Changes to Terms & Conditions
13. a) Annual cover: The AA is entitled to change any of the Terms & Conditions at renewal. The AA also reserves the right to make changes to these Terms & Conditions during the Membership Year, on the giving of reasonable notice, where it reasonably considers this necessary in order to comply with any applicable laws, regulations or the advice or instruction of any regulatory authority.
b) For Continuous Membership: the AA is entitled to make changes to any of these Terms & Conditions (and to the premium payable) during a Continuous Membership contract, but will always give Members paying monthly or quarterly at least 45 days prior notice of any such change(s).
Changes to your Personal Details
14. Changes to your name or address must be notified to the AA immediately. This must be done by contacting AAIS on 0843 316 4444 or by writing to AAIS at: Member Administration,
The AA, Lambert House, Stockport Road, Cheadle, Cheshire, SK8 2DY.
Please note that if you pay under a continuous payment authority and your account and/or card details change, we will approach your card provider/bank for, or receive from your card provider bank, updated details to help continue to provide the services you have requested.
Matters outside the AA’s reasonable control
15. While the AA seeks to meet the service needs of Members at all times, its resources are finite and this may not always be possible. The AA shall not be liable for service failures where the AA is faced with circumstances outside its reasonable control. Events which might constitute circumstances outside the AA’s reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any licence or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures, shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors, theft, malicious damage, strike, lock out or industrial action of
any kind.
Exclusion of liability for loss of profit etc
16. The AA shall not, in any event, and to the extent permitted by law, have any responsibility for
(a) any increased costs or expenses; or
(b) any loss of:
(i) profit; or
(ii) business; or
(iii) contracts; or
(iv) revenue; or
(v) anticipated savings; or
(c) for any special or indirect losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), from breach of contract or otherwise. For the avoidance of doubt, nothing in this clause or these Terms &
Conditions shall exclude or restrict the AA’s liability for negligence resulting in death or personal injury.
Enforcement of Terms & Conditions
17. Failure to enforce or non-reliance on any of these Terms & Conditions by the AA will not prevent the AA from subsequently relying on or enforcing them.
18. None of the Terms & Conditions, or benefits, of AA Membership Breakdown Cover are enforceable by anyone else other than the Member. For the avoidance of doubt, and without limiting the above, any rights under The Contract (Rights of Third Parties) Act 1999, or any replacement or amendment of such act, are excluded.
Use of headings
19. The headings used in this Policy are for convenience only and shall not affect the interpretation
of its contents.
Interpretation: use of English law & language
20. Your AA Membership and these Terms & Conditions are governed and should be interpreted by the laws of England and Wales. The EEA State, for the purpose of Membership, is the United Kingdom. The Terms & Conditions are written in English and all correspondence entered into shall be in English.
